How It Works

How do I place an order? 


  1. Search for the product you want using the search bar on the page header or browse through the categories on the Menu bar.

  2. Select the product to order, indicate the quantity and add to shopping cart.

  3. You may now either Continue Shopping or Proceed to Checkout.

  4. Complete your details for shipping method.

  5. Confirm the items in your Shopping cart.

  6. Proceed to Payment Method.

  7. Select your preferred Payment Method Cash on Delivery or Mpesa Paybill (Note: Cash on Delivery option is unavailable for orders outside of Nairobi).

  8. Confirm your order and within a few minutes we shall send out an email acknowledging your order indicating the Order number.

  9. Delivery time: Please allow 2 working days for the delivery.

If you have any queries or require further clarification on placing orders please call Rekindle Agencies on + 254 725 155929 or email us hello@rekindle.co.ke

 

How do I register for an account? 

Click on Register on the Home page and provide us with your details to create an Account.

Using an account to place an order makes it easier to re-order, your order history will be maintained and you can make use of the Wishlist to select products you may like to purchase at a later time.

 

Shipping & Delivery

We deliver to all major towns in Kenya. 

Your order will be shipped within 4 working days after placing an order.


Delivery Costs 

Within Nairobi Kshs 200/-

All major towns outside Nairobi Kshs 350/-

My items haven't arrived yet. What can I do?

Call on 0725 155 929 or email us hello@rekindle.co.ke

 

What is your returns policy? 

You can return the product unused and in its original packaging within 15 days after delivery.

Return address is Rekindle Agencies P. O. Box 30167-00100 Nairobi Tel 0722 155 929

Refund will be processed within 7 days of receipt of returned item.

Refund value does not include delivery costs.